Jobs

 

Social Media & Digital Content Expert

Position Brief – What we are looking for

We are looking for a Social Media & Digital Content Expert to expand our brand’s digital footprint and grow awareness across a breadth of Media platforms. The ideal candidate has a proven track record of creating compelling content experiences on digital Media & social channels which build engagement & retention with diverse audiences.

You will be responsible for developing digital and social Media strategies, creating content & distribution plans across Betshop’s network of owned & operated social Media platforms, as well as having full responsibility for inbound marketing and lead generation campaigns for both our corporate Blog and website. The role reports to the CMO and works cross-functionally with Marketing & Communications, Advertising, Production, Growth/Performance, and Customer Experience, to deliver against Betshop’s growth objectives.

The ideal candidate is a motivated and highly creative marketing professional, who is able to work and thrive in a fast-paced and dynamic environment, preferably has strong copywriting skills and very good knowledge of online marketing practices and who also feels comfortable with the creation of content that attracts and retains customers. 

Responsibilities – What we want you to do

  • Develop the digital strategy and the social Media & content marketing roadmap for Betshop.gr, Betshop sponsorships and CSR actions.
  • Handle the brand’s social network pages & owned digital Media entities: Facebook, Twitter, Instagram, YouTube & LinkedIn and corporate Blog.
  • Liaise with Marketing and our in-house creative team to develop, implement & optimize content for all digital platforms; prepare editorial calendars, review & publish blog posts, compile articles, infographics, newsletters, day-to-day social posts, videos etc. 
  • Manage & grow Betshop’s online communities on digital channels: social copywriting, responding to comments, engaging with our fans, interacting with brands/athletes & delivering compelling digital experiences that deepen audience engagement.
  • Pitch concepts & handle joint partnerships with content creators such as bloggers, influencers & YouTubers. 
  • Further develop & enhance  e-mail marketing activities.
  • Work in tandem with Growth & Performance team members to improve brand discoverability, optimize social ad campaigns and increase audience reach across all digital channels.
  • Monitor and analyze the digital landscape, study market trends, compile reports on competition and brand presence in order to recommend ideas that increase digital content effectiveness.

Key Skills - What Skills and Experience You Will Need

  • BSc in Marketing, Media & Communications or in related fields
  • Previous working experience in a Digital Marketing/Social Media role with hands-on experience in creating, curating and managing content.
  • Strong understanding of online marketing  channels & terminology (onsite, Affiliates, PPC, Digital Display, SEO, emails).
  • Familiarity with content management systems (CMS) and e-mail marketing platforms (e.g. Mailchimp, Moosend)
  • Strong copywriting skills & comfortable with the creation of diverse digital content on Social Media, Blog & Web, in both Greek and English.
  • Solid knowledge of social media platforms & respective performance metrics & analytics (Google Analytics, Facebook Business, Ads Manager, Facebook Insights, YouTube, UTM tagging, pixels, tokens, conversion rates etc.) 
  • Confident with the practical usage of MS Office suite (Word, Excel, PowerPoint) and project management/collaboration tools (e.g. Trello, Microsoft Teams, Yammer, Google Drive).
  • Internet savvy and always up to date with the latest technology trends and solutions in social media.
  • Excellent communication skills in Greek and English (verbal and written).
  • Positive team-oriented personality with the desire, ability and drive to ride a continuous learning curve in the iGaming/Internet industry.
  • Creative and well-organized personality with a high level of attention to detail.
  • Excellent organizational skills and the ability to manage a tight workflow to meet deadlines.

We offer

  • Exciting and pleasant working environment
  • Open ended employment contract, full time, Monday - Friday
  • Competitive Salary
  • Competencies development
  • Multi project team environment with high-caliber experienced professionals
  • Private Medical plan

About Us

Τhis is an opportunity to join a fast-growing gaming brand focusing on delivering optimal results for customers. Fairplay Group is a business and marketing services company. Due to recent rapid growth of betshop.gr, a brand owned by B2B gaming Services Malta Ltd, one of Fairplays’ top internal clients, we are looking for a Social Media & Digital Content Expert. Betshop.gr is an online iGaming & Betting website in Greece and one of the top bookmakers in the Greek market. Betshop's platform includes a rich variety of sports betting options, live sports, slots and casino games, as well as live match results & live betting.

If you wish to apply for this role, please send your CV to hr@fairplaygroup.gr with the indication SM0716.

Social Media & Digital Content Expert


Senior Front – End Engineer 

ABOUT US  

This is an opportunity to join a fast-growing gaming brand focused on delivering optimal results for clients. Fairplay Group is a business services company which provides services including Digital and offline Marketing; Website Design; Software Development and Customer Retention Management. Due to recent rapid growth of Betshop.gr, a brand owned by B2B Gaming Services Malta ltd, one of Fairplay top internal client, we are now looking for a Front-End Engineer. 

ΟUR TECH STACK 

Sites, APIs and services are built using Net Core / C#. Front end wise we use SPAs (VueJs) where possible, mixed with server rendered Razor pages. Single source of truth is MS SQL while we make heavy use of Couchbase as a front-end serving data layer and we use Redis for caching where it makes sense. Messaging for distributed scenarios is handled by NServiceBus hosts using RabbitMQ as transport. For real-time scenarios we use mostly SignalR. We use Atlassian stack for source control, project management and documentation.

SPECIFIC SKILLS/RESPONSIBILITES 

As a valuable member of a team of like-minded individuals 

  • You will work closely with the product owner evaluating use cases and create application storyboards 
  • You will participate in designing and implementing high scalable front-end applications utilizing and enhancing the existing code base 
  • You will write efficient, reusable, and maintainable code and help the team to automate procedures and hunt down bugs and performance bottlenecks 

EXPERIENCE REQUIREMENTS 

  • At least 3 years of professional software development experience in projects with a modern front-end framework (Angular, React, VueJS) 
  • Strong knowledge of modern JS and CSS 
  • Understand and implement programming design principles - familiarity with functional programming 
  • Care about UI/UX 
  • Experience with testing frameworks 
  • Good knowledge of Git and familiarity with continuous integration 
  • Great communication skills 
  • Interest in trying out and learning new technologies 

WE OFFER 

  • Exciting and pleasant working environment 
  • Team with a knowledge sharing culture
  • Access to learning resources (books, online courses) 
  • Participate in International conferences
  • Open ended Employment Contract 
  • Competitive Salary 
  • Exposure to modern technologies and techniques 
  • Job Availability: Immediately 

Prior experience in the entertainment, betting, online retail markets is considered a plus.

If you wish to apply for this role, please send your CV to hr@fairplaygroup.gr with the indication FE0626.

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Affiliate Manager

Τhis is an opportunity to join a fast-growing gaming brand focusing on delivering optimal results for customers. Fairplay Group is a business and marketing services company. Due to recent rapid growth of betshop.gr, a brand owned by B2B gaming Services Malta Ltd, one of Fairplays’ top internal clients, we are looking for an Affiliate Manager.

Position Brief – What we are looking for

As an Affiliate Manager for Betshop.gr you will be part of our Marketing & Communication team and work on projects that relate to the successful execution of affiliate campaigns. Your key role involves managing day-to-day communications and support to the Affiliate publishers network and running promotional campaigns that create sustained referral traffic and profitability. You will also be responsible for creating and implementing the strategy that has been agreed with the Marketing team and make recommendations about the best ways to approach campaigns and maximize results based on best practices and experience.

Responsibilities – What we want you to do

  • Develop the affiliate strategy based on marketing objectives; meet and exceed monthly revenue & audience goals
  • Handle day-to-day inquiries of affiliates and liaise with existing partners to answer questions, address queries and resolve issues.
  • Setup ongoing workflows that affiliates need to abide by, to create inviting & engaging marketing content such as posts, links, newsletters and banner images.
  • Recruit new affiliates and manage onboarding processes through incentives or bonuses to ensure alignment with company goals aiming to grow the affiliate scheme.
  • Deliver proactive account management by providing solutions to affiliate partners as well as offering ideas/methods to increase revenue through copywriting techniques, promotional channels and unique marketing tactics.
  • Manage affiliate platform CRM & budget allocation, including commissions and budget spend.
  • Prepare reports to track, analyze and forecast revenue opportunities for affiliate partners and identify opportunities for further improvement.
  • Keep abreast of competition and issues within the affiliate marketing industry, relevant products and relevant markets.
  • Ensure timely and accurate invoicing by agencies and affiliates.
  • Occasional travel to industry trade shows and conferences.

Key Skills - What Skills and Experience You Will Need

  • BSc in Marketing, Business Administration or similar degree
  • Minimum 2 years of experience in an Affiliates role (past experience in the iGaming / Sports / Casino industry is a plus)
  • Basic understanding of performance affiliate marketing industry, terminology and media channels
  • Knowledge of tracking systems and HTML, e.g. pixels, tokens, etc. considered a plusConfidence and ability to prospect and sell/cold-call affiliates and/or advertisers
  • Able to prioritize and manage multiple accounts / relationships / tasks concurrently and maintain effective working relationships with external clients and affiliates
  • Possess strong negotiation skills
  • Excellent communication skills in Greek and English (verbal and written)
  • Ability to manage a tight workflow and meet deadlines
  • Detail-oriented with strong numerical and time management skills
  • Positive, team-oriented personality with the desire, ability and drive to ride a steep, continuous learning curve in the iGaming/Internet industry
  • Proficiency in MS Excel and MS Word

We offer

  • Exciting and pleasant working environment
  • Open ended employment contract, full time, Monday - Friday
  • Competitive Salary
  • Competencies development
  • Multi project team environment with high-caliber experienced professionals
  • Private Medical plan

Ιf you’d like to become part of this growing and successful business, then you can apply by sending through your CV @ hr@fairplaygroup.gr with the indication AM0620.

Apply for Affiliate Manager


Online Casino Expert

As an Online Casino Expert you will be working alongside our Casino Manager and your role will involve overseeing day-to-day operations of the Casino , including P&L responsibility and the management of Casino products. Driving and supervising front-end product development across desktop and mobile platforms in cooperation with external supplier is important part of the role. The role also holds a strong marketing focus and candidates essentially must have a strong understanding of campaign marketing and promotional activity. The main aim of the role is to develop and grow the customer base and increase revenues leveraging every element of the customer journey.

Key Performance Areas:

  • Performance reporting for the Casino offering.
  • Work closely with the marketing department and Customer Experience department
  • Liaise and train other departments (i.e. customer service) to ensure awareness of upcoming  promotions, new games and back offices.
  • Create, and execute targeted promotions. Work closely with the rest of the marketing team, to generate and implement promotions and campaigns.
  • Improve the Casino offering by introducing new games always measuring player response, and monitoring the competition.
  • Drive awareness of key games metrics within the organization. Work with marketing team to set goals for performance improvement. Full reporting on performance of promotional activity to aid decision-making and to assess effectiveness of all initiatives.
  • Ensure all offers and promotions are of the highest standard, quality and are always on-brand.
  • Work closely with CRM to manage and develop the Casino user experience and promote the user experience and player journey throughout the team and the whole company.
  • Collect and generate new product ideas, and enhancements to existing products.
  • User acceptance testing of new Casino features and functions.

Required skills:

  • The ability to be innovative, creative with excellent communication and relationship management skills, a lateral thinker with the ability to understand and adapt to market trends
  • Proven, relevant work experience, particularly customer focused
  • Online Casino marketing and operational experience is essential
  • Ability to create, maintain, run and optimize campaigns and competitions enhancing traffic for the casino product.
  • Data-driven and detail-orientated with good analytical and problem-solving skills.
  • Methodical, focused and highly organized with attention to the details of execution.
  • Act as a team player and have the ability to work with people in all levels of the organization.
  • Self-motivated, quick learner and creative thinker.
  • Excellent verbal and written communication, organizational and interpersonal skills.
  • Fluent in English

Job Type: Full-time

We are always on the lookout for top talent, passionate about working in the online gaming world, so if you’d like to become part of this growing and successful business or if you are interested in hearing more about these roles, then we’d love to hear from you. Send through your CV to hr@fairplaygroup.gr.

Apply for Online Casino Expert


Customer Experience Teammate

THE POSITION

As a teammate within Customer Experience Team your primary responsibilities will be assisting our members and helping to resolve their inquiries. You will be the primary point of contact for our prospects and registered members – it is critical that you help and provide them with professional, accurate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. A teammate within Customer Experience Team exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in quick paced and collaborative team environment.
The Customer Experience Team is responsible to create a positive and consistent customer experience across multiple channels through the provision of excellent customer service to ensure we have a competitive edge in a very competitive sector.
The position is accountable for the retention and development of customers, to create customer loyalty, and to identify new ways of securing added value business in line with the continued development of our company’s capabilities.
We understand this type of role is not suitable for everyone. We're looking for someone who is smart, detail oriented, and able to ramp up fast. We'd also like you to be passionate about the high-quality customer service and comfortable making decisions. We need someone who isn't afraid to pick up the phone or do what it takes to get the job done.

SPECIFIC SKILLS/RESPONSIBILITIES

  • Answer phone calls, live chat, emails, from prospects or members and work to resolve their queries in real time or work with the most relevant department so it can be dealt with appropriately.
  • Facilitate conversion from visitor to active members by answering products and services questions; 
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommends potential products or possible service improvements to management by collecting customer information and analysing customer needs.
  • Provide consistent feedback/reporting regarding overall customer satisfaction, tools and processes
  • Represent the company with a high level of professionalism and customer service at all times
  • Use all manner of modern communication to offer our members the best possible service
  • Maintain and promote a positive attitude while meeting productivity goals
  • Contributes to team effort by accomplishing related results as needed.
  • Continually display initiative to take on additional responsibilities toward professional growth

EDUCATION AND EXPERIENCE REQUIREMENTS

  • Experience in using a wide range of relevant IT packages
  • Excellent verbal and written communication skills, previous customer support and/or operations experience a huge plus.
  • Proven ability to manage a varied workload to achieve priorities and objectives.
  • Excellent multi-tasking and organisational skills
  • Excellent problem solving skills 
  • Willingness to work flexibly and ability/commitment to work as part of a team and on your own initiative 
  • Good product knowledge and quality focus
  • Experience of working within an online based Customer Service Centre environment 
  • The ability to work under pressure and to deal with challenging situations in a sensitive and creative manner
  • High level of English written and spoken
  • Knowledge on sports and/or casino is an advantage

INTERPERSONAL SKILLS & ATTRIBUTES

  • Demonstrate a desire to learn and succeed within a service environment 
  • Demonstrate an ability to develop and maintain positive and co-operative working relationships 
  • Demonstrate a strong commitment to customer service in all activities Measurements of

Employee Status: Regular
Work schedule: 5 days rota is applied over the 7days, 8-hour shifts, 24/7. 
Salary: TBC

Primary Location: Athens Greece

If you require further information or wish to apply for this role please send an email to hr@fairplaygroup.gr mentioning in the subject line the position you are applying for.

Date of Job Availability: Immediately

Apply for Customer Experience Teammate


Social Content Editor

You don’t just ‘create content’...you create stories, stories that make people engage … 
You believe that all things marketing should be measured. You understand that content marketing is not just about writing for the sake of writing, the goal is to really connect and have a strong narrative that resonates with your target audience. You bring a breadth of experience, know what it means to be scrappy, and you love to create.

What you will have to do for us:

You will need to build a true editorial calendar. You will work with the rest of the team building gamers personas and adjust the content strategy to the maps materials to every stage in the players’ journey. You will be the go to person when it comes to social media content creation
2020 is a groundbreaking year for our company as we prepare to go through a reposition and take on exciting new products to market. It’s an exciting time to be a member within our team. Come, be a part of it.

Employee Status: Regular
Salary: TBC
Primary Location: Athens Greece

If you require further information or wish to apply for this role please send an email to hr@fairplaygroup.gr mentioning in the subject line the position you are applying for.

Date of Job Availability: Immediately

Apply for Social Content Editor

Επικοινωνία

Εάν έχεις οποιαδήποτε απορία σχετικά με το λογαριασμό σου ή έχεις ανάγκη από οποιαδήποτε βοήθεια, το Customer Experience Team είναι στη διάθεσή σου καθημερινά όλο το 24ωρο .

  1. Μέσω live chat, κάνοντας κλικ στο σύνδεσμο που παρέχεται στην ιστοσελίδα για άμεση βοήθεια.
  2. Μέσω μηνύματος στην εφαρμογή Viber και το λογαριασμό «betshop.gr»
  3. Μέσω προσωπικού μηνύματος στη σελίδα μας στο Facebook.
  4. Μέσω τηλεφώνου, καλώντας στο: 801 222 4141 
  5. Μέσω ηλεκτρονικού ταχυδρομείου στη διεύθυνση cex@betshop.gr