Επικοινωνία
Εάν έχεις οποιαδήποτε απορία σχετικά με το λογαριασμό σου ή έχεις ανάγκη από οποιαδήποτε βοήθεια, παρακαλούμε επικοινώνησε με το Customer Experience Team, που είναι διαθέσιμο από τις 08:00 το πρωί έως τις 24:00 (7 ημέρες την εβδομάδα):
  • Μέσω live chat, κάνοντας κλικ στο σύνδεσμο που παρέχεται στην ιστοσελίδα για άμεση βοήθεια.
  • Μέσω τηλεφώνου, καλώντας στο 8012224141
  • Μέσω ηλεκτρονικού ταχυδρομείου στη διεύθυνση cex@betshop.gr

 


Jobs

Customer Experience Teammate

THE POSITION

As a teammate within Customer Experience Team your primary responsibilities will be assisting our members and helping to resolve their inquiries. You will be the primary point of contact for our prospects and registered members – it is critical that you help and provide them with professional, accurate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. A teammate within Customer Experience Team exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in quick paced and collaborative team environment.
The Customer Experience Team is responsible to create a positive and consistent customer experience across multiple channels through the provision of excellent customer service to ensure we have a competitive edge in a very competitive sector.
The position is accountable for the retention and development of customers, to create customer loyalty, and to identify new ways of securing added value business in line with the continued development of our company’s capabilities.
We understand this type of role is not suitable for everyone. We're looking for someone who is smart, detail oriented, and able to ramp up fast. We'd also like you to be passionate about the high-quality customer service and comfortable making decisions. We need someone who isn't afraid to pick up the phone or do what it takes to get the job done.

 

SPECIFIC SKILLS/RESPONSIBILITIES

  • Answer phone calls, live chat, emails, from prospects or members and work to resolve their queries in real time or work with the most relevant department so it can be dealt with appropriately.
  • Facilitate conversion from visitor to active members by answering products and services questions; 
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommends potential products or possible service improvements to management by collecting customer information and analysing customer needs.
  • Provide consistent feedback/reporting regarding overall customer satisfaction, tools and processes
  • Represent the company with a high level of professionalism and customer service at all times
  • Use all manner of modern communication to offer our members the best possible service
  • Maintain and promote a positive attitude while meeting productivity goals
  • Contributes to team effort by accomplishing related results as needed.
  • Continually display initiative to take on additional responsibilities toward professional growth

 

EDUCATION AND EXPERIENCE REQUIREMENTS

  • Experience in using a wide range of relevant IT packages
  • Excellent verbal and written communication skills, previous customer support and/or operations experience a huge plus.
  • Proven ability to manage a varied workload to achieve priorities and objectives.
  • Excellent multi-tasking and organisational skills
  • Excellent problem solving skills 
  • Willingness to work flexibly and ability/commitment to work as part of a team and on your own initiative 
  • Good product knowledge and quality focus
  • Experience of working within an online based Customer Service Centre environment 
  • The ability to work under pressure and to deal with challenging situations in a sensitive and creative manner
  • High level of English written and spoken
  • Knowledge on sports and/or casino is an advantage


INTERPERSONAL SKILLS & ATTRIBUTES

  • Demonstrate a desire to learn and succeed within a service environment 
  • Demonstrate an ability to develop and maintain positive and co-operative working relationships 
  • Demonstrate a strong commitment to customer service in all activities Measurements of

Employee Status: Regular
Work schedule: 5 days rota is applied over the 7 days, 8 hrs rota is applied between 8:00 and 24:00.
Salary: TBC

Primary Location: Athens Greece

If you require further information or wish to apply for this role please send an email to finance@fairplaygroup.gr mentioning in the subject line the position you are applying for

Date of Job Availability: Immediately

 


 

Social Content Editor

 

You don’t just ‘create content’...you create stories, stories that make people engage … 
You believe that all things marketing should be measured. You understand that content marketing is not just about writing for the sake of writing, the goal is to really connect and have a strong narrative that resonates with your target audience. You bring a breadth of experience, know what it means to be scrappy, and you love to create. 

What you will have to do for us:
You will need to build a true editorial calendar. You will work with the rest of the team building gamers personas and adjust the content strategy to the maps materials to every stage in the players’ journey. You will be the go to person when it comes to social media content creation
2017 is a groundbreaking year for our company as we prepare to go through a reposition and take on exciting new products to market. It’s an exciting time to be a member within our team. Come, be a part of it.

Employee Status: Regular
Salary: TBC
Primary Location: Athens Greece

If you require further information or wish to apply for this role please send an email to finance@fairplaygroup.gr mentioning in the subject line the position you are applying for

Date of Job Availability: Immediately

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